Terms of Service
Terms of Service
Effective Date: June 1, 2026 Last Updated: June 1, 2026
These Terms of Service ("Terms") govern your access to and use of the MediMic.Ai platform, including the mobile applications, web portal, and APIs (collectively, the "Service"), operated by Thinera, Inc. ("Thinera," "we," "our," or "us").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Eligibility
You may use the Service only if you:
- Are at least 18 years old (or the age of majority in your jurisdiction)
- Have the legal authority to enter into a binding contract
- Are not prohibited from using the Service under applicable law
Healthcare providers using the Service to process Protected Health Information must also execute a Business Associate Agreement with Thinera. See Business Associate Agreements.
2. Accounts
2.1 Registration
To create a Provider account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
2.2 Account Security
Notify us immediately at [email protected] if you believe your account has been compromised. We are not liable for losses caused by unauthorized account access that results from your failure to maintain credential security.
2.3 Guest Access
Unregistered users ("guests") may access limited Service features without creating an account, subject to usage caps. Guest access is for evaluation purposes only and is not covered by a Business Associate Agreement. Do not use guest access to process real patient PHI.
3. Permitted Use
You may use the Service only for:
- Legitimate healthcare interpretation and communication purposes
- Evaluation and testing (with synthetic data only, for unsubscribed/guest use)
- Internal organizational use consistent with your subscription tier
4. Prohibited Use
You may not use the Service to:
- Process Protected Health Information without an active Business Associate Agreement with Thinera
- Infringe any intellectual property rights
- Upload, transmit, or distribute malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or disassemble the Service
- Scrape, harvest, or collect data from the Service in an unauthorized manner
- Use the Service for any illegal purpose or in violation of applicable law
- Impersonate another person or organization
- Circumvent usage limits, trial restrictions, or billing controls (e.g., using device reinstallation to reset trial session counts)
- Resell, sublicense, or offer the Service as a white-label product without express written permission from Thinera
5. HIPAA Obligations
If you use the Service in connection with Protected Health Information, you must:
- Execute a Business Associate Agreement with Thinera before processing any PHI.
- Ensure that your organization has a valid HIPAA Notice of Privacy Practices.
- Obtain appropriate patient authorizations where required.
- Comply with all applicable HIPAA regulations.
Thinera is a Business Associate, not a Covered Entity. Responsibility for compliance with HIPAA as a Covered Entity rests with you.
6. Subscriptions and Billing
6.1 Fees
Subscription fees are as described on the pricing page at the time of purchase. Thinera reserves the right to change pricing with 30 days' notice.
6.2 Payment
Fees are billed in advance on a monthly or annual basis. All amounts are in U.S. dollars. Payments are processed by Stripe.
6.3 Renewals
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
6.4 Refunds
Annual subscriptions are refundable within 30 days of purchase. Monthly subscriptions are non-refundable for the current billing period. Contact [email protected] for refund requests.
6.5 Taxes
You are responsible for all applicable taxes. Thinera will collect sales tax where required by law.
7. Intellectual Property
The Service, including all software, designs, text, and marks, is owned by Thinera, Inc. and protected by copyright, trademark, and other intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely as permitted by these Terms and your subscription.
You retain ownership of any content you submit or upload. By using the Service, you grant Thinera a limited license to store and process that content solely to provide the Service to you.
8. Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.
9. Availability and Modifications
We strive for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Service with or without notice, although we will provide reasonable advance notice for material changes.
Enterprise subscribers are covered by a separate Service Level Agreement (SLA) with uptime guarantees.
10. Termination
10.1 By You
You may cancel your subscription and close your account at any time via the portal (Billing → Cancel Plan) or by contacting [email protected].
10.2 By Thinera
We may suspend or terminate your access if you:
- Violate these Terms
- Fail to pay fees when due
- Engage in fraudulent, abusive, or illegal activity
- Use the Service in a manner that poses a security risk to us or other users
We will provide notice before termination where practicable except in cases of serious violation.
10.3 Effect of Termination
Upon termination, your right to use the Service ends. Data retention after termination is described in our Privacy Policy. The Business Associate Agreement, if applicable, addresses PHI handling post-termination per its own terms.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THINERA DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
MEDMIC IS A COMMUNICATION TOOL. IT DOES NOT PROVIDE MEDICAL ADVICE. THINERA IS NOT RESPONSIBLE FOR CLINICAL DECISIONS MADE BY PROVIDERS USING THE SERVICE.
MACHINE TRANSLATION MAY CONTAIN ERRORS. PROVIDERS ARE RESPONSIBLE FOR VERIFYING CRITICAL CLINICAL INFORMATION AND USING PROFESSIONAL JUDGMENT ABOUT WHEN HUMAN INTERPRETATION IS MORE APPROPRIATE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THINERA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO THINERA IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL THINERA BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Thinera, its officers, directors, employees, and agents from any claim, liability, damage, or expense (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your infringement of any third-party rights
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law provisions.
Any dispute arising from these Terms or the Service will be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for matters involving intellectual property or unauthorized use of the Service.
Class action waiver: You waive the right to participate in any class action lawsuit or class-wide arbitration.
15. Miscellaneous
- Entire Agreement: These Terms, together with the Privacy Policy and any BAA, constitute the entire agreement between you and Thinera regarding the Service.
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
- Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.
- Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights to a successor.
- Notices: Legal notices to Thinera should be sent to [email protected].
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email or a notice in the portal at least 30 days before the effective date. Continued use after the effective date constitutes acceptance.
Contact
Thinera, Inc. [email protected]