Frequently Asked Questions
Frequently Asked Questions
General
What is MediMic.Ai? MediMic.Ai is a HIPAA-compliant real-time medical interpretation platform. It transcribes and translates spoken conversations between healthcare providers and patients who speak different languages — live, during the encounter, on a smartphone or tablet. No human interpreter is present.
What languages does MediMic support? MediMic supports dozens of languages and regional dialects. The full list is available in the app's language selection screen. If your required language is not available, contact [email protected].
Does MediMic work offline? No. MediMic requires an internet connection for real-time transcription and translation. A minimum of 1 Mbps is recommended for smooth performance.
Is MediMic a replacement for a human interpreter? MediMic is a tool to support communication in clinical settings. In situations requiring high precision (e.g., complex informed consent discussions, mental health crises, legal proceedings), providers should use their professional judgment about whether a certified human interpreter is more appropriate. MediMic is ideal for routine visits, check-ins, follow-ups, and settings where a human interpreter is not available.
HIPAA & Compliance
Is MediMic HIPAA compliant? Yes. MediMic is designed from the ground up for healthcare use. It uses end-to-end AES-256-GCM encryption, stores no plaintext PHI on servers, maintains audit logs, and signs Business Associate Agreements with all paid subscribers. See HIPAA Compliance Details.
Do I need to sign a BAA with MediMic? If you use MediMic with real patients in a clinical setting, yes. A BAA is a HIPAA requirement. Individual and Team plan subscribers execute a click-through BAA in the portal. Enterprise customers receive a negotiated BAA. See Business Associate Agreements.
Can MediMic read the transcripts of my sessions? No. Session content is end-to-end encrypted. The encryption key is stored only on the device that created the session and is never transmitted to MediMic's servers. We are technically unable to read session content.
Is patient audio recorded and stored? No. Audio is processed in real time to generate a text transcript and then discarded. Only the encrypted text transcript is retained.
Where is my data stored? All data is stored in Microsoft Azure infrastructure in the United States. Azure is HIPAA-eligible and covered by Microsoft's own BAA with Thinera, Inc.
Sessions
How long does a session last? Sessions have no built-in duration limit, but access tokens expire after 2 hours. For visits longer than 2 hours, you'll need to start a new session (or contact support about extended token TTLs for your plan).
Can I have multiple sessions active at the same time? Yes. You can have multiple simultaneous sessions, for example, if you have patients in different rooms. Each session is independent and separately encrypted.
How do I access old session transcripts? Go to the Provider Portal (portal.medimic.ai) → Sessions → select a past session. Note: transcripts are only viewable on the same device that created the session, due to end-to-end encryption.
What is Shared Device mode vs. Two-Device mode? Shared Device — provider and patient use the same device, taking turns. Two-Device — each person uses their own phone; patient joins via a secure link with no app required. See Sessions Overview.
Patients & Guests
Do patients need to download the app? No. Patients join via a link in their browser. No app, no account, no sign-up needed.
Can a patient join from a desktop computer? Yes. The join page works in any modern browser — desktop or mobile.
How many sessions does a guest provider get on the free trial? The exact number may vary. When you reach the limit, you'll be prompted to create an account or subscribe.
Will uninstalling and reinstalling the app give me more free sessions? No. Your device ID is stored in the device's hardware-backed secure storage (Keychain/Keystore), which persists through reinstalls. Your usage history is preserved.
Devices
How do I add a new device? Open the app on your new device and sign in to your Provider account. The device is registered automatically the first time you create a session.
What if I lose my device? Sign in to the Provider Portal → Account Settings → Connected Devices → find the lost device → Revoke. This prevents the device from creating new sessions under your account.
Can I share a device between multiple providers? Yes. Shared clinic devices work fine — each provider signs in with their own account and creates sessions under their own identity.
Account & Billing
Can I change my plan at any time? Yes. Upgrades take effect immediately. Downgrades take effect at the end of the billing period.
What happens to my data if I cancel? Session transcripts and account data are retained for 90 days after cancellation and then securely deleted. You can export your data before cancellation.
Is there a free trial? Yes. Guest access allows a limited number of free sessions without an account. No credit card required.
Do you offer discounts for non-profits or academic institutions? Contact [email protected] to discuss nonprofit, academic, and volume pricing.
Technical
What browsers are supported for patients joining via link? Chrome (Android/Desktop), Safari 14+ (iOS/macOS), Firefox, and Edge. WebRTC support is required for real-time audio.
What are the minimum device requirements?
- iOS: iPhone/iPad running iOS 15 or later
- Android: Android 10 or later
- Patient browser: Any modern browser with WebRTC support (released within the last 3 years)
Why does the invite link sometimes fail in WhatsApp/Telegram?
Some messaging apps strip the URL fragment (#secret=…) from links. This fragment carries the session encryption key. Use the Copy Link button to share via plain SMS, or share the session code for manual entry at portal.medimic.ai/join. See Troubleshooting.
Does MediMic work on tablets? Yes. The app is optimized for both phone and tablet form factors on iOS and Android.
Support
How do I contact support? Email [email protected]. Include your device model, OS version, app version, and a description of the issue. Enterprise customers have dedicated support contacts.
Where do I report a security vulnerability? Email [email protected]. We review all security reports promptly and follow responsible disclosure practices.