Creating and Managing Sessions
A session is a live, encrypted interpretation conversation between a provider and a patient. Each session has its own unique encryption key, session code, and participant list.
Starting a Session
From the App
- Open MediMic.Ai and tap Start Session.
- Enter a Session Name (e.g., "Follow-up Visit — June 3"). A default name based on today's date is provided.
- Choose a Session Mode:
- Shared Device — one device, passed back and forth
- Two-Device — each party on their own phone/tablet
- Tap the mode card to begin.
Session Name
The session name is a local label to help you find the session in your history. It is not transmitted to the patient and is never included in the encrypted transcript content.
Session Modes
Shared Device Mode
Best for: exam rooms, bedside visits, any setting where the provider can hand a device to the patient.
- Provider and patient use the same device, taking turns.
- Place the device flat between you — the screen is split, with the provider's side and the patient's side each showing their own language.
- Whoever is speaking taps the mic and speaks naturally.
- The translation appears on the other party's half of the screen and is read aloud.
- Hand the device across, or leave it between you, for the reply.
Advantages: Simple setup, no patient account or phone required, works even if the patient has no smartphone.
Two-Device Mode
Best for: telehealth, situations where the patient has a smartphone, maximizing conversational flow.
- Provider stays on their device; patient joins on their own phone.
- Provider creates an invite and shares it via link, SMS, or QR code.
- Both parties see each other's translated speech in real time.
- No turn-taking required — the system detects who is speaking.
See Two-Device Mode for the full setup guide.
During a Session
Session Screen Controls
| Control | Description |
|---|---|
| Invite Code | 6-character code — read it out or let the patient scan the QR |
| Invite Link | Shareable link that opens the session in the patient's MediMic app |
| Reinvite Patient | Issue a fresh invite if the patient never joined or dropped out |
| End Session | Close the session for both parties |
Two-Device sessions are two-party: one provider, one patient. There is no option to add a third participant.
Session Status Indicator
A colored dot in the top status bar shows the current state:
- Green — Ready / active
- Blue — Loading or processing
- Red — Error or expired
Ending a Session
Tap End Session on the Session screen. This:
- Sends a leave notification to all connected participants.
- Removes the session from the Active Sessions list.
- Records the session end time in the audit log.
The encrypted transcript remains accessible in the Provider Portal under Session History.
Patients on Two-Device mode see a "Session Ended" screen in the MediMic app and can close it.
Session History
Completed sessions are listed in the Sessions tab of the Provider Portal and in the app's History view.
Each session record shows:
- Session name and date
- Duration
- Participant count
- Mode (Shared Device / Two-Device)
- Link to encrypted transcript
Transcripts are stored end-to-end encrypted. The portal can display the transcript only if the session key is present on the device that created the session.
Reviewing a transcript, annotating it, and the current limits on filtering and exporting it are covered in Transcripts & Session Records.
If You Hit a Translation Limit
If your plan's allowance runs out during a visit, the app shows Translation Limit Reached with an Upgrade Plan action. You are not cut off mid-conversation, and upgrading resumes translation without restarting the session.
MediMic measures translation minutes and telehealth minutes separately — see Usage & Limits.
Session Expiry
Session participant tokens are valid for 8 hours from joining. If you are in an unusually long visit and see a "Session Expired" message:
- Tap OK — you will be returned to the home screen.
- Tap Resume Session (if the session is still within the grace window) or start a new session.
The patient's transcript data is preserved even if the session token expires.
Multiple Sessions
You can have multiple active sessions (e.g., for different rooms or providers). Each session is independent and separately encrypted. Switch between them from the Active Sessions list on the home screen.