Organizations & Teams
Organizations allow clinics, hospital departments, group practices, and health systems to manage multiple providers under a single account — with shared billing, centralized session history, and role-based access control.
Creating an Organization
- Sign in at
portal.medimic.ai. - An organization is created with your account on first sign-in; its name and status appear under Profile.
- Your account holds the Owner role.
Roles
MediMic uses four organization-level roles, managed under Team in the portal:
| Role | Capabilities |
|---|---|
| Owner | Full control, including billing, team management, API keys, and organization settings |
| Admin | Same day-to-day management as Owner — invite and remove members, change roles, manage API keys and webhooks |
| Billing | Billing-focused access for a practice manager or finance contact |
| Member | Run sessions, view their own history, manage their own devices |
Only Owner and Admin can invite members, change roles, or manage API keys and webhooks. See API Keys, Webhooks & Integrations.
The organization-wide Activity log under Security is visible to Owners and Admins; other members see only their own activity.
Inviting Team Members
- Go to Team in the portal.
- Enter the invitee's email address under Invite team member.
- Choose their role: Admin, Billing, or Member.
- Click Send invite.
Only Owners and Admins can send invites. The Team header shows active and pending counts against your plan's seat allowance.
The invitee receives an email. Because MediMic has no passwords, accepting an invite is the same passwordless sign-in as any other account — see Signing In & Account Access.
Managing Members
From Organization → Members, admins can:
- Change role — promote a Provider to Admin or demote an Admin to Provider
- Remove member — removes access to org features; the member's own account remains active
- View last active — see when each member last used the platform
Shared Session History
When an organization is configured to share session history:
- All sessions created by org members appear in the Organization Sessions view.
- Admins can filter by provider, date, and mode.
- Transcript access is still controlled by session key availability (see Security Overview).
Organization Settings
Organization details appear under Profile in the portal:
| Setting | Description |
|---|---|
| Org Name | Display name shown in the portal |
| Status | Current standing of the organization |
Membership, roles, and seats are managed separately under Team.
Not yet available. Org-level policy controls — default session mode, configurable transcript retention, restricting invites to specific email domains, and SSO/SAML — are not currently implemented. SSO appears in the portal's Security panel marked Coming soon. If any of these are a requirement for your deployment, raise it with [email protected] before rollout rather than assuming it is configurable today.
Billing for Organizations
Organizations are billed at the Team or Enterprise plan level. Sessions across all org members count toward the shared plan limit.
- Team Plan — up to 10 providers, pooled session quota
- Enterprise Plan — unlimited providers, custom session volume, dedicated support, SLA
Owners and members with the Billing role manage payment from the portal's Billing section.
See Plans & Billing for pricing details.
Leaving or Dissolving an Organization
Leaving as a Member
Go to Account Settings → Organization → Leave Organization. Your personal account remains active; you lose access to org-shared resources.
Dissolving as Admin
Go to Organization → Settings → Dissolve Organization. This requires confirming all member removals and settling any outstanding billing. Session data is retained for each individual member in their personal account history.
Enterprise: Multi-Location Support
Enterprise organizations can create Sub-organizations (departments, locations, or sites):
- Each sub-org has its own member list and session history.
- Billing rolls up to the parent org.
- A top-level Enterprise Admin can view and manage all sub-orgs.
Contact [email protected] to discuss Enterprise configuration.