Provider Portal Guide
The Provider Portal at portal.medimic.ai is the web-based hub for healthcare providers. It lets you review session history, manage your account and organization, view devices, and access audit logs — all from a browser without opening the mobile app.
Signing In
The portal has no passwords. You sign in with a short code sent to your email.
- Go to
portal.medimic.ai. - Enter your work email address.
- Click Send sign-in code.
- Enter the 6-digit code from your inbox and click Sign in.
The code expires after 10 minutes. If you do not have an account yet, one is created automatically the first time you sign in — there is no separate sign-up step.
Full detail, including app sign-in and guest mode, is in Signing In & Account Access.
Navigation
The portal has ten sections in the left navigation:
| Section | What it covers |
|---|---|
| Overview | Current period at a glance, pending invites, security summary, quick links |
| Billing | Plan, payment methods, billing addresses, invoices |
| Devices | Registered devices and remaining device capacity |
| Team | Members, roles, seats, and invitations |
| Usage | Translation and telehealth minutes, top languages, busiest devices |
| Sessions | Full session history and individual session records |
| Security | Authentication posture, data protection facts, activity log |
| API | API keys, webhooks, and integrations (Clinic plan and above) |
| Profile | Display name, role/title, organization details |
| Help | In-portal help and support contact |
Session History
Click Sessions in the left navigation to see all sessions associated with your account.
Filters
- Date range — filter by day, week, month, or custom range
- Mode — Shared Device, Two-Device
- Status — Active, Ended, Expired
Session Detail
Click any session to open its detail view:
| Field | Description |
|---|---|
| Session Name | The name you gave the session |
| Session Code | 6-character join code |
| Date & Time | Start time (UTC and local) |
| Duration | Total session length |
| Mode | Shared Device or Two-Device |
| Participants | Names and roles of all participants |
| Transcript | Encrypted transcript (viewable on originating device) |
Transcript Encryption Note: Transcripts are stored with end-to-end encryption. The portal can display the transcript only when the session key is present on the device used to create the session. If you are viewing from a different browser or device, the transcript will display as "[Encrypted — key not available on this device]."
Profile
The Profile section covers your own details and your organization:
- Display Name — shown to patients during sessions
- Role / title — your clinical role
- Email — your sign-in address. Changing it requires contacting support.
- Organization — org name and details
- Danger zone — destructive account actions
There is no password field, because MediMic has no passwords. See Signing In & Account Access.
Usage
Usage charts consumption over the last 7, 30, or 90 days:
- Daily translation minutes — speech transcribed and translated
- Daily telehealth minutes — live two-device connection time, tracked separately
- Top languages — which patient languages you actually serve
- Busiest devices — which registered devices carry the most sessions
These are two independent meters and it is normal to be near the limit on one while well under the other. See Usage & Limits.
Security
The Security section is a read-only posture summary plus an activity log.
Authentication shows which protections are active on your account:
| Status | |
|---|---|
| Passwordless login | Active on every account |
| 2FA / TOTP | Coming soon |
| SSO (Okta) | Coming soon |
Data & privacy states how your data is handled — encryption in transit and at rest, data residency, retention, and the fact that the admin console exposes session metadata only, never transcript content.
Activity log records meaningful changes such as team invites, role changes, and member removals — not page views. Organization Owners and Admins see activity across the whole team; other members see only their own.
API
Available on the Clinic plan and above, and manageable only by Owners and Admins. Covers API keys, webhooks, and EHR integrations.
See API Keys, Webhooks & Integrations.
Devices
A list of all devices registered to your account or organization, with remaining device capacity for your plan. You can review devices and revoke access for one that is lost, stolen, or being retired.
See Devices & Device Management.
Team
The Team section manages who belongs to your organization and what they can do.
- Seats — active and pending members against your plan's seat allowance
- Invite team member — send an invitation by email
- Roles — Owner, Admin, Billing, and Member
Only Owners and Admins can invite members or change roles. See Organizations & Teams for what each role can do.
Billing & Plan
Billing covers:
- Current plan and next renewal date
- Payment methods — add, remove, and set a default card
- Billing addresses — add, edit, and set a default
- Invoices — full history, with the ability to pay an outstanding invoice
Card details are tokenized at entry; MediMic does not store full card numbers.
To change plan, choose a tier and confirm. See Plans & Billing.
Signing Out
Click your name → Sign Out. This clears the session in the current browser only. Other signed-in browsers stay active until they expire.
To remove a device from your account — a lost phone or a retired tablet — revoke it from the Devices section rather than signing out. See Devices & Device Management.
Accessibility
The Provider Portal meets WCAG 2.1 AA accessibility standards. If you encounter accessibility issues, contact [email protected].