Provider Portal Guide
Provider Portal Guide
The Provider Portal at portal.medimic.ai is the web-based hub for healthcare providers. It lets you review session history, manage your account and organization, view devices, and access audit logs — all from a browser without opening the mobile app.
Signing In
- Go to
portal.medimic.ai. - Enter your email and password.
- Click Sign In.
Your session is maintained via a secure HttpOnly cookie. You will remain signed in on trusted browsers until you explicitly sign out or the session expires.
Forgot Password
Click Forgot Password on the sign-in screen. Enter your email and you'll receive a reset link valid for 1 hour.
Dashboard Overview
After signing in, the Dashboard shows a summary of recent activity:
| Section | Description |
|---|---|
| Recent Sessions | The last 5–10 sessions with status and date |
| Active Devices | Devices currently registered to your account |
| Usage Summary | Sessions used this billing period |
| Quick Actions | Start a session via web, invite a colleague |
Session History
Click Sessions in the left navigation to see all sessions associated with your account.
Filters
- Date range — filter by day, week, month, or custom range
- Mode — Shared Device, Two-Device
- Status — Active, Ended, Expired
Session Detail
Click any session to open its detail view:
| Field | Description |
|---|---|
| Session Name | The name you gave the session |
| Session Code | 6-character join code |
| Date & Time | Start time (UTC and local) |
| Duration | Total session length |
| Mode | Shared Device or Two-Device |
| Participants | Names and roles of all participants |
| Transcript | Encrypted transcript (viewable on originating device) |
Transcript Encryption Note: Transcripts are stored with end-to-end encryption. The portal can display the transcript only when the session key is present on the device used to create the session. If you are viewing from a different browser or device, the transcript will display as "[Encrypted — key not available on this device]."
Account Settings
Click your name or avatar in the top-right corner → Account Settings.
Profile
- Display Name — shown to patients during sessions
- Email — your login email (change requires re-verification)
- Password — change at any time
Notifications
- Email notifications for new sessions, session summaries, and security alerts
- In-app push notification settings (managed from the mobile app)
Connected Devices
A list of all devices that have authenticated with your account. You can:
- View device model, OS, and last-seen date
- Revoke a device's access (e.g., if a device is lost or stolen)
Organization
If you belong to an Organization, the Organization tab shows:
- Org name, plan, and billing period
- Member list with roles
- Org-level settings (configured by Organization Admin)
See Organizations & Teams for full details.
Billing & Plan
Click Billing to view:
- Current plan (Free Trial / Individual / Team / Enterprise)
- Sessions used this period
- Next renewal date
- Payment method
- Invoice history
To upgrade, click Upgrade Plan and choose a tier. Changes take effect immediately.
See Plans & Billing for tier details.
Signing Out
Click your name → Sign Out. This clears the session cookie from the current browser. Other signed-in browsers remain active until they time out or are explicitly signed out.
To sign out of all devices, click Sign Out Everywhere from Account Settings → Security.
Two-Factor Authentication
(Coming soon) MediMic will support TOTP-based 2FA for added account security. Check the portal for availability.
Accessibility
The Provider Portal meets WCAG 2.1 AA accessibility standards. If you encounter accessibility issues, contact [email protected].