Plans & Billing
Overview
MediMic.Ai offers several plans designed to fit individual providers, small practices, and large health systems. All plans include HIPAA-compliant end-to-end encryption, Business Associate Agreement coverage, and full access to the core translation features.
Plan Tiers
Free Trial
For providers evaluating MediMic before committing to a plan.
- Sessions: 10 sessions/month
- Minutes: ~120 translation minutes/month
- Seats / Devices: 1 seat / 1 device
- Features: Shared Device mode, Two-Device mode, all languages, full translation quality
- Portal: Not included (trial runs from the app only)
- BAA: Not available (trial use only — not for real patient PHI)
- Support: Community / self-serve
Practitioner — $49/month
For solo practitioners and independent providers.
- Sessions: 20 sessions/month
- Minutes: ~300 translation minutes/month
- Seats / Devices: 3 seats / 5 devices
- Features: All session modes, all languages, transcript history, provider portal access
- BAA: Included, no extra cost
- Support: Email support
Clinic — $199/month flat
For group practices and clinics with multiple providers. This is one flat monthly price — not billed per provider.
- Sessions: Unlimited
- Minutes: ~1,200 translation minutes/month included
- Seats / Devices: 10 seats / 20 devices included (additional seats available — contact sales)
- Features: Everything in Practitioner, plus organization management, shared session history, role-based access (Owner, Admin, Billing, Member), usage analytics with CSV export, API access, webhooks, and EHR-ready integrations
- BAA: Included (covers all org members)
- Support: Priority support
Enterprise
For hospitals, health systems, and multi-location organizations.
- Sessions / Minutes / Seats / Devices: Unlimited
- Features: Everything in Clinic, plus sub-organizations, SSO/SAML onboarding built with your identity team, custom data retention policies, dedicated account manager, audit log export
- BAA: Negotiated enterprise BAA
- Support: Dedicated account manager, SLA-backed phone support
- Price: Contact [email protected]
Feature Comparison
| Feature | Free Trial | Practitioner | Clinic | Enterprise |
|---|---|---|---|---|
| Seats included | 1 | 3 | 10 | Unlimited |
| Devices | 1 | 5 | 20 | Unlimited |
| Sessions/month | 10 | 20 | Unlimited | Unlimited |
| Translation minutes/month | ~120 | ~300 | ~1,200 | Unlimited |
| Telehealth minutes/month | 10 | 500 | 2,000 | Unlimited |
| Session modes (Shared + Two-Device) | ✓ | ✓ | ✓ | ✓ |
| All languages | ✓ | ✓ | ✓ | ✓ |
| End-to-end encryption | ✓ | ✓ | ✓ | ✓ |
| Session history & transcripts | - | ✓ | ✓ | ✓ |
| Provider Portal access | - | ✓ | ✓ | ✓ |
| Device management | - | ✓ | ✓ | ✓ |
| Organization management | - | - | ✓ | ✓ |
| Role-based access | - | - | ✓ | ✓ |
| Usage analytics & CSV export | - | - | ✓ | ✓ |
| API access & EHR-ready integrations | - | - | ✓ | ✓ |
| BAA included | - | ✓ | ✓ | ✓ |
| Sub-organizations | - | - | - | ✓ |
| SSO / SAML onboarding | - | - | - | ✓ |
| Custom data retention | - | - | - | ✓ |
| Audit log export | - | - | - | ✓ |
| SLA | - | - | - | ✓ |
Managing Your Subscription
Upgrading
- Sign in to
portal.medimic.ai. - Go to Billing → Change Plan.
- Select the new plan.
- Enter or confirm payment details.
- Click Upgrade — changes take effect immediately.
Downgrading
Downgrades take effect at the end of the current billing period. You retain access to your current plan's features until then.
Cancelling
Go to Billing → Cancel Plan. Your account reverts to Free Trial at the end of the billing period. Session history and device registrations are retained for 90 days after cancellation before being purged.
Payment
MediMic accepts major credit cards and debit cards. Enterprise accounts can arrange for invoice billing.
Card details are tokenized at entry — MediMic does not store your full card number on our servers.
Usage & Overages
MediMic measures two separate meters — translation minutes (all sessions) and telehealth minutes (Two-Device sessions only). A Two-Device visit consumes both at once. It is normal to be near the limit on one while well under the other.
If your account approaches its monthly session or minute limit:
- Practitioner & Clinic: You'll see a usage meter in the portal and app before you're capped. Adding seats or upgrading takes one click in your dashboard — you're never cut off mid-session.
- Enterprise: Usage is uncapped by plan; any custom terms are defined in your agreement.
All meters reset at the start of each billing month. For how each is counted and what happens at the cap, see Usage & Limits.
Refunds
Annual subscriptions are refundable within 30 days of purchase. Monthly subscriptions are non-refundable for the current billing cycle. Contact [email protected] for refund requests.
Invoices
Invoices are emailed to the account's billing email after each payment. You can also download past invoices from Billing → Invoice History.