Usage & Limits
Every MediMic plan measures usage on two separate meters. Understanding the difference matters, because a busy telehealth practice and a busy in-person clinic hit different limits.
The Two Meters
| Meter | What it counts | Which mode uses it |
|---|---|---|
| Translation minutes | Time spent actively transcribing and translating speech | Both Shared Device and Two-Device |
| Telehealth minutes | Live audio/video connection time between two devices | Two-Device only |
A Two-Device session therefore consumes both meters at once: the live connection burns telehealth minutes while the speech being interpreted burns translation minutes. A Shared Device session in an exam room uses translation minutes only.
Telehealth minutes are charged to the session host — the provider who created the session. A patient joining as a guest never consumes their own allowance.
Sessions are also counted separately as a simple session count on plans that cap them.
Allowances by Plan
| Free | Practitioner | Clinic | Enterprise | |
|---|---|---|---|---|
| Sessions / month | Limited | Limited | Unlimited | Unlimited |
| Translation minutes / month | Limited | Larger allowance | Larger allowance | Unlimited |
| Telehealth minutes / month | 10 | 500 | 2,000 | Unlimited |
| Seats | 1 | 3 | 10 | Unlimited |
Your plan's exact numbers are shown live in the portal under Billing and Usage. Allowances are configurable per plan, so the portal is always the authoritative figure — not this page. Enterprise allowances are set by your agreement.
See Plans & Billing for pricing and what each tier includes.
When Everything Resets
All three meters — sessions, translation minutes, and telehealth minutes — reset at the start of each billing month.
This applies to guest devices as well as paid accounts. A device that hit its cap last month is automatically usable again once the new month begins; nothing needs to be done to restore it.
The one exception is an account suspended by an administrator. Suspension is a deliberate action and survives the monthly rollover — it has to be lifted by staff.
Watching Your Usage
In the Portal
Usage in the left navigation shows:
- Daily translation minutes — charted over the last 7, 30, or 90 days
- Daily telehealth minutes — same ranges, charted separately
- Top languages — which patient languages you actually serve
- Busiest devices — which registered devices carry the most sessions
Clinic and Enterprise plans can export this data to CSV for reporting.
Overview shows the current period at a glance, including remaining seats and device capacity.
In the App
The app shows your plan and current standing on the Account screen. During a session, you are warned before you are cut off rather than after.
Reaching a Limit
When an allowance runs out, the app shows Translation Limit Reached with an Upgrade Plan action.
What this means in practice:
- You are never cut off mid-sentence. The limit is enforced when starting new translation work, not by terminating a conversation already in progress with a patient in the room.
- Upgrading takes effect immediately. Once the plan changes, translation resumes without restarting the session.
- Guest devices see the same screen and are prompted to sign in and choose a plan.
If you are repeatedly hitting a cap mid-month, the fix is usually a plan change rather than rationing sessions — Clinic removes the session ceiling entirely for one flat price.
What Counts and What Doesn't
Counts toward your meters:
- Speech actively being transcribed and translated
- Live two-device connection time while a session is open
Does not count:
- Time on the session setup screen before starting
- Reviewing a transcript afterwards in the app or portal
- Portal browsing, exports, or admin work
- A patient joining by invite link — the host is charged, not the guest
Managing Usage Across a Team
On Clinic and Enterprise plans, allowances are pooled at the organization level rather than per person. One provider's heavy month does not lock out a colleague, but the pool is shared — the Usage charts are the way to see who is driving consumption.
Seats and devices are capacity limits rather than monthly meters: they cap how many people and how many registered devices can exist at once, and they do not reset. See Organizations & Teams and Devices & Device Management.