The Live 3D Interpreter
On paid plans, a Shared Device session can show the patient a live 3D interpreter instead of translated text alone. She appears on the patient's half of the screen, greets them in their own language, explains how the visit will work, and then speaks every translated line aloud.
She is a rendered character, not a recording and not a human interpreter. Her mouth movement is driven by the same speech synthesis the patient is hearing, so the lips match the words in whichever language the session is using.
Why Use It
Text on a screen assumes the patient can read it. Many cannot — because of literacy, eyesight, unfamiliarity with the script, or simply because they are anxious and not reading carefully. A face that speaks gives the patient something to follow.
It also sets expectations before the visit starts. The introduction tells the patient, in their language, that the clinician will speak first and that the microphone is theirs when it is their turn — which is the part of Shared Device mode patients most often get wrong.
Where It Appears
| Shared Device | Two-Device | |
|---|---|---|
| Patient's screen | 3D interpreter (paid plans) | Not available yet |
| Provider's screen | Unchanged | Unchanged |
She faces the patient only. The clinician's half of the screen looks exactly the same whether she is on or off.
When She Does Not Appear
On plans that include her, she is brought into Shared Device sessions automatically — there is nothing to switch on.
If she cannot be loaded — no connection, no capacity, or a plan that does not include her — the session starts anyway, without her. This is deliberate: a missing interpreter must never hold up a visit. Everything else behaves exactly as it always does, with spoken translation, on-screen text in both languages, and a transcript at the end.
Languages
She speaks across the same 50+ languages as the rest of MediMic. A small number of voices do not support the facial animation data she needs; where that happens, MediMic routes the session to a voice that does, so the language is still covered.
Allowance by Plan
3D interpreter time is measured on its own meter, separate from translation minutes and telehealth minutes.
| Plan | 3D interpreter minutes / month |
|---|---|
| Free Trial | Not included |
| Practitioner | 60 |
| Clinic | 300 |
| Enterprise | Unlimited |
Only the time she spends speaking counts. Waiting, listening, and idle time are free, and a line she has already spoken during a session is replayed without being counted a second time.
The allowance belongs to the organization rather than to an individual provider, so a Clinic plan's 300 minutes are shared across the practice. If your organization needs a larger allowance than Clinic provides, contact sales rather than moving up a tier.
Privacy
To speak a line, the translated text for that turn is passed to the rendering service, which runs on the same HIPAA-covered MediMic infrastructure as the rest of the platform and is subject to the same Business Associate Agreement. It is transient: the spoken content is not recorded, and no video of the session is produced or stored.
What is kept is operational only — how long the interpreter ran, on which host, and how the stream performed. That record contains no clinical content and is used to diagnose problems and measure usage.