Guest & Patient Access
Overview
Patients never need to create a MediMic account, and never give an email address, phone number, or password. They join with an invite link or a 6-character code.
Patients do need the MediMic app installed. Joining is account-free, not app-free.
"Guest" in MediMic refers to any use of the platform without a signed-in Provider account. This covers two different situations:
- Patients joining a Two-Device session by invite
- Providers trying MediMic without a subscription, on the Free plan
Patient Experience (Two-Device Mode)
The patient needs the MediMic app. There is currently no browser-based patient client. Tapping an invite link on a phone without the app opens a landing page that offers the app download instead of a session.
Plan for this: if your patient does not already have the app, the install has to happen before the visit can proceed. For a patient who cannot or will not install it, use Shared Device mode instead and hand them your device — see Creating and Managing Sessions.
Joining via Invite Link
- Install the MediMic app if it is not already on the phone.
- Receive the invite link from your provider (SMS, email, WhatsApp, etc.).
- Tap the link — it opens the MediMic app directly.
- Select your preferred language.
- Grant microphone permission when prompted.
- You're connected.
No account, no sign-up, no password.
Joining via Session Code
If the link does not open the app — some messaging apps interfere with links — the code works instead:
- Open the MediMic app and choose Join a Session.
- Type the 6-character invite code your provider gave you, or paste the invite link.
- Alternatively, scan the QR code shown on the provider's screen.
- Select your language and grant microphone permission.
During the Session
- Tap the mic to speak, then tap again when you are done.
- Your provider's speech appears as translated text and is read aloud.
- The interface is designed for one-handed use on a phone.
After the Session
When the provider ends the session, you see a session-ended screen and can close the app.
Guest Provider Access (Free Trial)
Healthcare providers can try MediMic.Ai without a subscription. Guest providers can:
- Create sessions (Shared Device and Two-Device modes)
- Use all translation features
- Access a limited number of free sessions
Guest Session Limits
Guest providers draw on the Free plan's monthly allowance of sessions, translation minutes, and telehealth minutes, counted against the device. Once an allowance is reached:
- The app shows Translation Limit Reached with an Upgrade Plan action.
- The device ID is retained so usage history survives if the provider later signs in.
Allowances reset at the start of each billing month — a device capped last month works again in the new one. See Usage & Limits.
Guest use is not covered by a Business Associate Agreement and is not appropriate for real patient PHI. See Business Associate Agreements.
Moving from Guest to a Provider Account
There is no separate sign-up. Enter your email in the app or at portal.medimic.ai and an account is created on first sign-in — no password to choose. Signing in on the same device links that device's history to your new account.
See Signing In & Account Access.
How Guest Devices Are Identified
MediMic generates a unique device ID for each device on first use. This ID:
- Is stored in the device's secure storage (iOS Keychain / Android Keystore)
- Persists across app updates
- Is tied to the device, not the user's identity
If the app is uninstalled and reinstalled, the device ID is recovered from secure storage so that existing usage counts are not reset. This is an intentional anti-abuse measure: reinstalling the app does not grant a fresh guest quota.
On iOS, the Keychain entry survives app reinstalls by default. On Android, the Keystore entry also persists across reinstalls because it is bound to the app's signing certificate rather than the app installation itself.
Patient Privacy
- Patients are identified only by the display name they enter when joining.
- No email address, phone number, or account is required.
- All conversation content is end-to-end encrypted — only the devices in the session can read the content.
- Patients' translated speech is never stored in a form readable by MediMic servers.
- Session data is automatically purged according to the provider's organization's data retention policy.
See Privacy Policy and Security Overview for full details.
Frequently Asked Questions — Patients
Do I need to install the MediMic app? Yes. Patients need the app, but not an account — no email, phone number, or password is required to join.
Do I need to create an account? No. You join with the link or code your provider gives you, and choose a display language. Nothing else.
Is it safe? The session is encrypted end-to-end between the two devices. Anyone intercepting the network traffic sees only ciphertext.
Will the conversation be recorded? An encrypted transcript is retained by your healthcare provider for clinical documentation purposes, consistent with standard medical record-keeping requirements. No audio recording is stored.
What happens to my data after the session? Your display name and translated text are retained in encrypted form as part of the session transcript. Your microphone audio is processed in real time and not stored. See the provider's privacy notice for their data retention policy.
I tapped the link but it says "Invite expired." Invite links are valid for 24 hours. Ask your provider to send a new one — they can do this from the session screen with Reinvite Patient.
I tapped the link and got a download page instead of the session. The MediMic app is not installed on that phone. Install it, then tap the link again, or open the app and enter the 6-character code.
The link won't open the app. Some messaging apps rewrite links. Open the MediMic app, choose Join a Session, and type the 6-character code your provider can read out to you — or scan the QR code on their screen.